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Industry Insights

By: Decoding Banks Digital Customers’ Expectations

Digital has become the pulse of banking customers’ interactions, and it continues to strongly influence their behavior, expectations and needs. Yet, banks are still vulnerable as the new digital customers still find difficulties in solving issues regardless of the channel they use. How can banks enhance customer engagement and leverage this new digital opportunity?

By: The FinTech Effect and the Disruption of Financial Services

The Fourth Industrial Revolution brought the convergence of the physical and cybernetic worlds, and the digital technologies that came along with it have created new paths of innovation that have disrupted the once known as the most traditional business model: the financial services industry. Will banks and financial institutions survive the arise of the FinTech era?

By: How digital transformation created the economy of complexity

Digital transformation brought a series of new opportunities to be explored by deeply changing the way consumers and suppliers relate and behave. As businesses grow, the range of offerings becomes more complex, and complexity brings costs. More than ever, IT executives must be aligned with business and use today’s digital technologies wisely to help companies finesse the trade-offs between complexity’s costs and benefits.

By: Banking as a Service and the Survival of Banks in the Digital Age

Banks have traditionally been considered pioneers of process automation, but they are currently in the background of today’s digitized, customer-driven financial services landscape. The disruption of traditional banking grows stronger worldwide, and banks must reinvent their services to meet today’s device-obsessed consumers expectations.

By: The 2017 state of strategic digital banking

Banks are struggling to survive through the digital age. In order to compete with FinTechs, regulatory mandates and consumer requirements, banks must be able to plug-and-play into the digital business ecosystem to recover market share and reassure their value proposition. Financial institutions and banks need a new strategic mindset for their business in 2017 and beyond.

By: CBS PayPal CEO on explosion of digital payments, key to security

PayPal has over 200 million active users who spent $354 billion on the platform in 2016. It faces growing competition from other companies looking to get into the financial technology market including Apple and Amazon. PayPal CEO and president Dan Schulman joins “CBS This Morning” to discuss why going cashless is gaining popularity.